In this article Mr. Speer explains and defines customer service such as.. ” Extensive customer service is the process in which the steel building company will deliver their services or products in a way that allows the buyer to be able to access them in the most efficient way that is not only cost effective but fair and humanly satisfying way possible.
In all my years working for prefabricated steel building companies, you would be amazing at how many customer service issues can arise when providing a steel building. Not that there is problems when say signing the paper work nor the delivery of the building its self or the customer’s assembly of the building. There is just so many steps and procedures that during the whole process that the customer needs to be clarified on.
The steel building salesman takes the majority of the questions at the beginning of the process from the customer, during the initial sales call. But even when the purchase has been done, say a metal barn, there are much more questions that may arise from that point on. Example, the customer might want to know when they will be receiving their blueprints or what type of insulation to use for the building. Many of these questions may be avoided to save time by adding a “Frequently Asked Questions” or FAQ page on the website.
When companies that sell prefabricated steel buildings strive to achieve the level of customer service as defined above by Mr. Speer, the result of happy customers is not the only benefit that can be attained.
And a great advantage of have a satisfied customer is it is likely that they will tell all their friends about the great experience when purchasing from you. Do not forget that word of mouth is not only a cheap way to advertise but is one of the best. Here is a testimonial of a satisfied customer when purchasing from Price A Building:
“We would like to thank you and your staff at Price A Building for the building that I purchased through your company. The process from the first phone call making the purchase to keeping me informed clear through to the final delivery date went very smooth.”
“The steel frame building package was labeled clearly making it quite simple to follow with the engineered drawings plans and building manual. I had never erected a steel building before and in six days three of us had completed the framing of a 40′x60′x16′ tall building. Thanks again, we look forward to enjoying our added space.”
Danny & Dana Cutler, Commerce City, CO
Only in a perfect world that does not exist, will all customers will be 100% satisfied. So just remember that it is critical to have a caring and compassionate customer service department, when dealing with steel buildings.
So we hope you know a little more about how steel building companies such as Price A Building should service the customer to bring in more business more than ever!
