Suggestion:
As a rule of thumb, banks will let direct debits overdraw your account (up to a certain amount) but will not allow you to withdraw cash from a zero balance.
Because the direct debit process falls into the category of financial transactions, they are legally allowed to charge penalty rates, without consumer consultation, for allowing the overdraw.
Cash withdrawls, on the other hand, are placed in a different category and banks are not entitled to charge penalty rates without the consumers consultation and permission. Hence why they don't let you overdraw cash, they don't make money.

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